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The latest reports from users having issues in New York City come from postal codes 10021, 10118, 10023, 10004, 10003, 10013, 10011 and 10002.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 283,808 ratings
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Problems in the last 24 hours in New York City, New York
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in New York City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Spectrum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
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Wi-fi (13%)
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Total Blackout (9%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
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Live Outage Map Near New York City, New York
The most recent Spectrum outage reports came from the following cities:New York City, Brooklyn, Queens, Newark, The Bronx, Clifton, Elizabeth, East Orange, Hoboken, Lyndhurst, East Newark, Jersey City, Union City, Secaucus and North Bergen.
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| City | Problem Type | Report Time |
|---|---|---|
 New York City | Internet | |
| Brooklyn | Internet | |
| Brooklyn | Internet | |
| New York City | Wi-fi | |
| Brooklyn | Internet | |
| Brooklyn | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near New York City, New York
Latest outage, problems and issue reports in New York City and nearby locations:
- Sending the Egregore back into the Aethyr (@ExitPass) reported fromManhattan, New York
@Ask_Spectrum my internet is completely down. What gives?
- Mezz (@thinkingbars) reported fromQueens, New York
@Ask_Spectrum are you guys down again ? I have no internet in the 11435 zip code
- Andrew Magrini (@AndrewMagrini) reported fromManhattan, New York
@Ask_Spectrum can you tell me if there's an outage in Washington Heights, Manhattan?
- Tysonrr (@Tysonrr2) reported fromQueens, New York
@Ask_Spectrum is the internet out in queens new york city 11370 its asking me to sign in whenever i try and connect my internet
- Tom O'Connell 🏳️🌈 (@mrtomocon) reported fromBrooklyn, New York
@Ask_Spectrum Your phone service hangs up instead of connecting me with an operator.I’m in Brooklyn with no Internet service and I’ve already reset my modem (5x) — are there any service outages in the area?#spectrumoutage #spectrumdown
- JV🦹🏾♂️ (@johnnnyv_) reported fromQueens, New York
@Ask_Spectrum 3rd time in a month with an outage you bozos .
- ang_in_nyc💞 (@ang_in_nyc) reported fromQueens, New York
@Ask_Spectrum our internet service SUCKS has since yesterday! My kids are doing online school and it keeps freezing up! We are in Kew Gardens NY and really upset considering how much we pay a month!
- Sarah Amy Harvard (@amyharvard_) reported fromManhattan, New York
umm @Ask_Spectrum is internet service down AGAIN??? I have work to do. Please, for the love of God, stop messing around with the internet!
- docho dochev (@dochonyc) reported fromManhattan, New York
@Ask_Spectrum Well I guess that's a daily issue here in NYC. Since your service suck ***. No TV, no internet, just amazing.
- jack➰ (@_jackdasilva) reported fromBrooklyn, New York
what ******** do i pay @GetSpectrum for? internet never works and i cant get my **** done. unbelievable. it literally goes down every single day and they gaslight you by saying everything’s fine.
- GOVERNMENT-ISSUED ALIEN 👽 (@NewYorkCydia) reported fromManhattan, New York
@Ask_Spectrum If you cared at all about the poor experience, you'd have an email address available. As I said, I'm not willing to do this via Twitter. So I'll just reach out to your exec team on LinkedIn in the meantime. If I can't get any satisfaction there, I'll defer to my lawyers. Cheers.
- Kate Nicholson (@KateHNicholson) reported fromBrooklyn, New York
Guess i can’t work today, thanks @GetSpectrum! Losing my network in the middle of a meeting and not getting connected after 30 minutes (and counting...) might be the final straw. Haaaai @verizonfios.
- Tanesha Grant (@ForOurBabies76) reported fromManhattan, New York
Who else is tired of paying for high speed internet that don't work? @Ask_Spectrum I have resetted my modem a 1,000 times! So if paying customers can't get service you know these hotspots are trash too! Smfh calling the company AGAIN!
- GOVERNMENT-ISSUED ALIEN 👽 (@NewYorkCydia) reported fromManhattan, New York
@Ask_Spectrum absolutely unacceptable that you don't have an email address to send complaints to. Please provide a direct email address, not a social media account or an FAQ -- if I need to take my complaint to litigation, I want a clear paper trail.
- 𝙂 (@scorpianababe) reported fromBrooklyn, New York
Yooo @GetSpectrum y’all internet service is TRASH. I pay 70$ a month for WiFi for What?? For what????? Do y’all hear me? Fix it right now
- Andreyushka (@petkov0202) reported fromBrooklyn, New York
@Ask_Spectrum I called your customer service and it keeps saying that there is an outage due to scheduled maintenance... It’s been 4h now. You couldn’t be bothered to notify people in advance!?!? It should not come as a surprise that we all work from home these days...
- Adam Gurri (@adamgurri) reported fromBrooklyn, New York
@Ask_Spectrum is there an outage in Brooklyn? Zip code 11218
- Viva 4 U (@VIVAPORU) reported fromQueens, New York
@Ask_Spectrum how does one change cchannels on yiur spectrumtv service when accessing via browser ... its not plain and obvious ( keyboard controls ?)
- Corey Abraham (@coreyabraham91) reported fromManhattan, New York
Hey @Ask_Spectrum what is going on with the damn WiFi in NYC?
- Mary Kate (@MmmkayDo) reported fromManhattan, New York
@Ask_Spectrum Your service is absolutely abhorrent and the only reason I use your service is because I don’t have a choice in my building.
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
- Marzo (@TAINTEDLUVV) reported
@GetSpectrum has got to have the worse service ever.....
- Jerel Cabesas (@jerelcabesas) reported
@Ask_Spectrum internet has been going in and out consistently for the past few weeks . Bills are all paid on time. What is with this consistent interruption of service? Unbelievable. Internet should not be cutting in and out for any reason at all.
- Tom Dante (@tomdante) reported
I would highly recommend you don't @GetSpectrum!! They answered the phone within 2 minutes to sell me something, but I've already been waiting on hold for 46 minutes to cancel my Internet service.
- MLC (@MLC05340859) reported fromEnterprise, Alabama
@Ask_Spectrum I’m in Alabama.our cable is All Jacked Up! What is going on? Not all channels are working. Please help
- Capricorn Deity (@sithprincex) reported
Hey @GetSpectrum if my call is so important to you then why the hell have i been on hold for almost an hour?? No one has even picked up!! No one!! My internet is **** and this legit makes me wanna switch providers!
- Nancy Franson (@nancyfranson) reported
@hulu @GetSpectrum @ThisIsUs is finally back, and my feed is all wonky. Not cool Please fix it!!!! #ThisIsUs
- 𝓜𝓙👑𝓢𝓾𝓷𝓫𝓾𝓻𝔂 𝓗𝓸𝓾𝓼𝓮𝔀𝓲𝓿𝓮𝓼👑 (@MjSunbury) reported
So y'all know my internet SUCKS *****, right? @GetSpectrum gave us the not so gracious offer to run 250 yards of cable for $1700 to get a line run to our house! S'cuse me????? I'll pass! A firm HARD PASS!!! 🤬
- Conservative4Life (@TrumpTnn) reported
@Ask_Spectrum WHY is it whoever types up the information on the shows either NEVER puts in the correct info or is never given the correct info?It happens on several channels. It will say a show is NEW when it is a Rerun.
- ..:: Brian ::.. (@sfobrian) reported
@Ask_Spectrum I was just lied to by someone in you billing department who told me it was a regional outage (SE Colorado) and that you don't have national outages. Hmm. Also no info on when it would be back up. Do you always lie to your customer?
- ..:: Brian ::.. (@sfobrian) reported
@Ask_Spectrum Why can't you just acknowledge your HUGE outage?
